Frequently Asked Questions
Practical answers about accounts, billing, AI features, privacy, complaints, and support.
Common Questions
Urmate is a digital AI study and builder workspace. Users can use it for learning workflows, AI chat, project drafting, templates, and connected productivity features, subject to the Terms and product limits.
The FAQ is only a quick guide. Where a legal or billing question conflicts with a detailed policy, the detailed policy should be read first because it contains conditions, verification rules, timelines, and limits.
Billing and Account Help
For billing issues, users should keep invoice ID, transaction reference, registered email, payment date, amount, and payment proof ready. For account issues, users should share the registered email, screenshots, affected URL, and steps to reproduce the problem.
Support can be contacted at support@urmate.tech. Serious unresolved issues may be escalated to grievance@urmate.tech with the original ticket details.